Change Your Mind?

This Policy Refers Only To Online Sales, Please Go To Our Milners Website To See Our In Store Policy. If a customer changes their mind about received goods or if the item is faulty, the customer has 14 days from the day of delivery to send the goods back us. 

We will accept returns provided the following criteria are met:

• All Milners swing/price tags are present.
• The product is of merchantable quality and in a saleable condition (garments must be checked over by team members to ensure they are free from damage, odours or staining).
• Staff must be satisfied that the item has not been worn (other than for trying on purposes), and have the right to refuse a refund if they believe otherwise.
• An item must be returned within 14 days of receiving it. If the customer cannot meet this deadline for a specified reason, please contact lauren@milnersofleyburn.co.uk or call 01969 622208 and we may be able to extend the return period.

If an item is unsuitable or the customer has changed their mind, Milners do not offer a free-to-return service. We ask that customers pay for the return shipping back to us, via whichever courier is most suitable to them. Once we have received the item, we will issue a refund for the price paid for the item only. 

In circumstances where an item is being sent back to us due to a fault on our end, i.e. the item is faulty, we will offer to pay for the return shipping cost. 

As a general rule refunds are not given on perishable items or toiletries unless there is a fault with the product.

REFUNDS FOR FAULTY GOODS

If goods are faulty we are legally obliged to replace or refund.

We may ask for a photo of the fault if applicable so that we can send 'evidence' to our supplier, and in some instances we may ask for the faulty goods to be sent back to us (Milners would refund any shipping paid to the customer). If the item is ‘in season’, we may be able to contact the supplier and ask for a replacement, if the customer wishes, in which case there would be no extra shipping charges for the customer. 

Alternatively, we can issue a full refund for the faulty goods and any shipping paid.